PETEK products are only made with the finest materials and are subjected to through quality checks in compliance with ISO 9001 quality standards. Even so, in the unlikely event of imperfections to workmanship and material within twelve months of purchase, PETEK will promptly repair or replace the damaged part or item.
If damage is due to normal wear and tear or simply an accident, PETEK's repair department will be pleased to provide a reasonable quote for repair wherever possible.
In order to validate the guarantee, the warranty certificate provided with the product must be completed, signed and stamped with the proof of purchase by an authorized PETEK retailer.
The repair work will be completed in a short of period time and then the product will be returned to the authorized retailer where it was left for repair purposes.
PETEK will be unable to guarantee breakage and fault resulting from mishandling, an accident, airline damage, improper servicing and alterations made by an unauthorized repairer. Please be aware that moving parts, fabrics and leather will wear after a period of time. This is considered to be normal wear and tear and is not covered by the guarantee.
PETEK's customer care strategy is very simple; we would like you to be pleased with your PETEK product and the service you receive. Your product warranty is valid in countries where an authorized PETEK retailer exists; simply retain your warranty certificate at all times.